Shipping, Returns and Refunds

Last Updated: July 13, 2026

We strive to provide an unparalleled online shopping experience from the time you complete your purchase to the moment your order arrives at your door. Here is what you can expect when shopping at ZOLEO.com.

1. Free Ground Shipping*

We offer a wide range of shipping options to meet your specific needs. All online orders are eligible for free ground shipping to the continental US and Canada. Simply select the “Free Ground Shipping” option during checkout and you’re all set. Orders will be shipped next business day.

If you require expedited shipping, please contact our team directly. Rushed shipping is available for an additional cost.

2. Returns Policy

If you need to return an item it’s no problem. Simply ship the unopened item back to us within 30 days. Please be aware that we can’t accept returns on orders over 30 days, or on orders that have been opened. There’s a 15% restocking fee for returned items, so your account will be credited 85% of the item price. Note that prepaid airtime and shipping costs are not eligible for refund.

If you receive a damaged product, we’ll get that taken care of. You simply need to contact Customer Service to request a repair and maintenance (RMA) number before you return it. We will not accept return of damaged goods without an RMA number, so please call.

3. Order Tracking

When your order has been shipped, you will be sent an email confirmation allowing you to track its delivery. In the unlikely event of delays or backorders, we’ll make every effort to contact you by phone or email. If an item is back ordered, you’ll have the option to wait for the item, choose an alternative product or cancel your order.

4. Delivery Dates

ZOLEO ships using all major couriers, including UPS and FedEx. While we strive to ensure timely delivery, we cannot guarantee delivery dates due to factors beyond our control such as extreme weather or carrier delays.

5. International Shipments

To place an international order, please get in touch with our support team. Contact ZOLEO

Shipments outside of Canada or the US - Local country compliance.

For all international shipments outside of Canada or the US, the customer is responsible for ensuring their product purchase complies with local country regulations.. ZOLEO will not be held responsible for any products that fail to meet local country requirements and/or have been held by local country authorities

Shipments outside of Canada or the US - Import requirements including customs and brokerage fees, duties, and taxes

For all international shipments outside of Canada or the US, the customer is responsible for ensuring their product purchase complies with local country regulations.. ZOLEO will not be held responsible for any products that fail to meet local country requirements and/or have been held by local country authorities

Travelers are advised to contact local consulate or customs office for information on any restrictions which may prohibit import or use.

6. Important Information

  • Orders on new accounts require a confirmed Shipping Address that matches the Billing Address of the credit card used for the purchase, or a PayPal-registered address.
  • All orders shipped to residential addresses require the signature of an adult.
  • Packages may not be rerouted or picked up to or from other locations including carrier shipping offices or hubs.
  • We are not able to ship phones or hardware to PO Boxes, APO/FPO or commercial mailboxes. In-store or office pickup is not available.

7. Warranty / Repair

If you have any other issues with your ZOLEO product, you may make a warranty / repair claim here.