ZOLEO Prepaid Plan Terms

1. Redemption Codes. Your redemption code activates the prepaid plan you bought. Each code can be used once and doesn’t expire. If we discontinue this plan, we will offer an equivalent one. 

2. Who Can Use a Redemption Code. Only the buyer, or someone the buyer gives the code to, may use it. If a redemption code is used without the buyer’s permission, ZOLEO may end the prepaid plan. We’ll give the account holder 30 days’ notice and the option to continue on a monthly plan. The buyer will receive a replacement code. No refund is given. 

3. Refunds. Refunds are available for a limited time after purchase, and only while the redemption code is unused. See our Shipping, Returns and Refunds policy for details. 

4. Your Prepaid Period. Your prepaid service starts when you activate and runs for the full prepaid period. You can’t pause or cancel it partway through. If it ends early, whether at your request or under Section 2, there’s no refund, credit or proration. Section 7(c) (Non-Refundable) of the Service Terms doesn’t apply to your prepaid plan. If ZOLEO cancels your prepaid service for a reason other than your breach of the Agreement or the circumstances in Section 2, we’ll refund the unused part of the prepaid plan price to the buyer, using the original form of payment. 

5. After Your Prepaid Period. Your service continues on a monthly plan, at the price in effect at that time, until you change or cancel it. You can choose what happens next in MyZOLEO before your prepaid period ends. 

6. Payment Method. A payment method is required for charges after your prepaid period and for any other charges on your account. 

7. Where Prepaid Plans Are Available. Prepaid plans can only be activated in the countries where ZOLEO sells them.